Student Device Support
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Please contact our OVS Help Desk Technician by opening a ticket through the following email. If you are having K12 specific questions, please contact your learner's teacher. They will assist and give you direction from there. Before sending an email, please try the following:
- Shut down the computer and start up again
- Try another browser (if applicable)
- Clear cache and cookie in your browser
Email: ovs-techhelp@ops.org
In your email, please include:- Student name
- Description of concern
- Contact information
iPad FAQs
- How to shut down my iPad at the end of the day?
- Why my apps are greyed out and I cannot open them?
- How do I fix my virtual keyboard floating in the middle of the screen?
- Where the calculator is on my iPad?
- If I can complete work in paper/pencil and take a picture?
- How do I put my most used apps on the dock for quick access?
- How do I make my iPad a hotspot for other devices?
- How I connect to my home WiFi or the LTE?
- Why do I get logged out of K12 when I change apps or websites?
- Where do my files go when I save to "My iPad"?
- How do I save to my OneDrive?
- Where is my OneDrive when I try to upload or download files?
- Why does my Word document in K12 not allow me to edit?
- Why is my Microsoft apps saying I need to log in?